Term of Use

Thank you for visiting Desk-Matter website. This Site is owned and operated by Desk-Matter. Access to and use of the site and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site. By using the Services, such as placing order on the Site, you are agreeing to all of the Terms Of Service. If you do not agree to these Terms, then please immediately exit and not use the Site.

Desk-Matter makes the Site available to You conditioned upon your acceptance of all terms contained in this Agreement. You understand and agree that from time to time Desk-Matter may modify the terms in this Agreement, and such modifications will be effective immediately upon their posting. Your continued use of the Site after a modification or change to these terms has been posted will mean that you accept and agree to any changes to the Agreement that have been posted. You are encouraged to check back from time to time to see if there have been any changes to the terms and provisions contained in this Agreement.  


We care about your privacy and request that you read our Privacy Policy which is part of and incorporated into this Agreement by this reference.



You will need to register an account to use some of the Services available to you on the Site. In registering an account, you agree to provide information about yourself that is true, accurate, current, and complete in all respects. If you are under 18, you must let your parents or guardian know about Desk-Matter's Privacy Policy before you register to use the Site and the Services. Desk-Matter reserves the right to only accept orders from you if you are aged 18 or over. You agree to safeguard your password and any username you have selected for your account. Further You agree that You will not share your username or password or let anyone else access your account. If you believe that the security of your username, password or account has been compromised, please inform us immediately.

Prohibitions and Failure to Comply

We may take actions against your account for activities including, but not limited to: Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material Advertising or sending unsolicited messages of any kind Impersonating others or providing any kind of false information Desk-Matter reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.


Site License

We grant you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.


You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site. You may not bypass any measures that have been implemented to prevent or restrict access to this Site. Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by the Company.


Product Description

Desk-Matter will ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Desk-Matter not as described.



We accept payments made by Visa, MasterCard and PayPal, as well as payments in cash on delivery. We do not accept cash, cheques, gift cards or vouchers as payment online By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to Desk-Matter, we will not be liable for any delay or non-delivery.


Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.


Foreign Transaction Fees

All transaction on Desk-Matter are settled in US Dollars. If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.


Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.


Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Desk-Matter will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English. Desk-Matter reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following: The product you ordered is out of stock, or pricing error, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items. We identify a pricing or product description error. We are unable to obtain authorization for payment. You do not meet the eligibility criteria to purchase as set out in this TOS. Our Customer Service team will contact you as soon as possible if there are any problems with your order.


Shipping and Collections


You will be given an indication of the expected delivery time when you place your order online. Desk-Matter teams will try their best to meet these estimates but cannot guarantee that such estimates must be met. Desk-Matter ensures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order by Desk-Matter.



In order to provide you with the best possible online shopping experience, Desk-Matter maintains a 14-days no questions asked return policy. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange. You can return your order for up to 30 days from the purchase date Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging Return items must not fall under the list of non-refundable brands / items here. Please note that we will not be able to provide a refund on any shipping fees charged for the original order.



As a condition of your access to and use of the Site, you agree to hold the Site and Desk-Matter, and its subsidiaries, affiliates, partners, and parent companies, and all other corporations into which it merges or to whom it is otherwise acquired or sold, in whole or in part, its officers, directors, employees, agents, attorneys, partners, Shop Consultants and suppliers, and each of their respective successors and assigns, harmless from, and indemnify them for, all damages, costs, expenses and other liabilities, including but not limited to attorneys' fees and expenses, relating to any claim arising out of or related to: (i) your access to and use of the Site and the content therein; (ii) your violation of this Agreement (including terms incorporated into them, e.g., the Privacy Policy and any Supplemental Terms), and any applicable law or the rights of another person or party; (iii) any dispute You have or claim to have with one or more Users of the Site; (iv) Desk-Matter resolution (if any) of any dispute You have or claim to have with one or more Users of the Site; (v) your improper authorization for Desk-Matter to collect, use or disclose any data or Content provided by You; and (vi) any disclosures made with your permission (including, without limitation, your consent that Desk-Matter disclose your personal information and other information collected as set forth in our Privacy Policy). Furthermore, You fully understand and agree that: (a)Desk-Matter will have the right but not the obligation to resolve disputes between Users relating to the Site and Desk-Matter resolution of a particular dispute does not a create an obligation to resolve any other dispute; and (b) Desk-Matter resolution of a dispute will be final with respect to the Site.


Disclaimer Of Warranties

Use of the site is at your own risk. The desk-matter site, features, products, content and materials made available on, in conjunction with or through the site are provided to you on an "As is" and "As available' without warranties of any kind either express or implied. To the maximum extent permitted by desk-matter disclaims all warranties, statutory, express or implied, including but not limited to, implied warranties of merchant ability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and systems integration.


Limitation Of Liability 

The desk-matter site may include inaccuracies, mistakes or typographical errors. To the extent allowed by law, desk-matter will not be liable for any damages of any kind arising from your use of the desk-matter site , inability to use the site, any applications, features, content or third party materials made available on, in conjunction with or through the site, even if desk-matter or desk-matter authorized representative has been advised of the possibility of such damages, including, but not limited to, direct, indirect, incidental, punitive, exemplary, special or consequential damages, lost profits, lost revenue, loss of data, loss of privacy, loss of goodwill or any other losses. To the extent allowed by law, the total liability of desk-matter to you for any damages (regardless of reason therefore) will not exceed the total amount of money actually paid by you during the eight (8) weeks immediately before the act giving rise to the alleged responsibility of desk-matter or $100, whichever is greater.